Find answers to common questions about TourMap. Can't find what you're looking for?Contact us and we'll be happy to help.
TourMap is a professional travel map designer that helps tour guides, travel agencies, and DMCs create stunning itinerary maps. Transform your destinations into beautiful visualizations that captivate your clients with customizable routes, multiple routing algorithms, and professional styling options.
Getting started is easy! Simply sign up for a free account and you'll receive 3 free maps per month. No credit card required. You can start creating beautiful itinerary maps immediately after registration.
No, TourMap is a web-based application. You can access it from any device with a modern web browser - no downloads or installations required. Your maps are stored in the cloud and accessible from anywhere.
TourMap offers multiple routing algorithms including Bezier Curve, Spline Interpolation, and Great Circle. Each algorithm provides different visual styles for connecting destinations, allowing you to choose the best option for your specific itinerary.
Yes! TourMap provides extensive customization options including map styles, colors, markers, route thickness, and more. Pro users have access to additional styling options and can remove watermarks.
You can add unlimited destinations to your maps. Whether you're planning a short city tour or a multi-country adventure, TourMap can handle itineraries of any size.
Absolutely! You can edit your maps at any time. Simply go to your dashboard, select the map you want to edit, and make your changes. All edits are saved automatically.
Yes, you can edit destination labels at any time. When editing a tour, you can edit the destination label without changing the geolocation.
The free plan includes 3 maps per month, PNG download capability, access to all routing algorithms, and basic customization options. Maps created on the free plan include a watermark.
The Pro plan ($15/month) includes unlimited maps, no watermarks, PNG downloads, embedded link sharing for easy map distribution, and priority customer support. Perfect for professional tour operators and travel agencies.
Yes, you can cancel your Pro subscription at any time. Your subscription will remain active until the end of your current billing period, and you'll continue to have access to all Pro features during that time.
All your maps remain accessible. You'll be moved to the free plan, which allows 3 maps per month. If you have more than 3 maps, you can still view and download them, but you'll need to upgrade again to create new maps beyond the free limit.
Currently, TourMap supports PNG downloads. PNG format provides high-quality images suitable for presentations, websites, social media, and print materials. We're working on additional formats like PDF and SVG for future releases.
Yes! Pro users can share maps via embedded links, making it easy to showcase itineraries to clients or colleagues. Free users can download and share PNG images of their maps.
Absolutely. We take data security seriously. All data is encrypted in transit and at rest. We use secure cloud infrastructure and follow industry best practices to protect your information. You can read more in our Privacy Policy.
TourMap works best on modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your browser for the best experience.
API access is currently not available, but we're considering it for future releases. If you're interested in API access for enterprise use, please contact us through our contact page.
You can reset your password by clicking the 'Forgot Password' link on the login page. You'll receive an email with instructions to reset your password securely.
You can update your payment information through your account settings. Navigate to Settings > Subscription to manage your payment method and billing details.
If you're on a Pro plan, your subscription will automatically renew each month. You'll be charged on the same date each month. You can cancel anytime before the next billing cycle.
We offer refunds on a case-by-case basis. If you're not satisfied with TourMap, please contact our support team within 30 days of your purchase, and we'll work with you to resolve any issues or process a refund if appropriate.
Our support team is here to help. Get in touch and we'll respond as soon as possible.
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